Privacy Policy

Synaptik ("we", "us", "our") is committed to handling the personal information you share with us responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect, how we use it, and what rights you have over it.

This policy applies to all visitors and participants who interact with our website at synaptidas.biz and enrol in our programmes.

Questions about this policy may be directed to [email protected].

1. Data Controller

The data controller responsible for your personal data is:

• Synaptik
• 9, Jalan Tabuan, 93100 Kuching, Sarawak, Malaysia
• Email: [email protected]
• Phone: +60 82 244 619

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number (when provided via our enquiry form)
• Enrolment information: programme preferences, prior experience described during enrolment conversations
• Usage data: pages visited, time on site, browser type, IP address — collected via analytics tools if consent is given
• Cookie data: consent preferences stored in your browser's local storage

We collect data through our contact form, email correspondence, and — with your consent — website analytics tools.

3. Legal Basis for Processing

• Consent: for analytics cookies and marketing communications
• Legitimate interest: for responding to enquiries and administering programme enrolments
• Contractual necessity: for delivering the programme you have enrolled in
• Legal compliance: where we are required to retain records by applicable law

4. How We Use Your Data

• To respond to enquiries submitted through our contact form
• To process and administer your programme enrolment
• To send you information directly relevant to your programme (session schedules, materials, feedback)
• To improve our website and understand how it is used (analytics, with consent only)
• To comply with our legal obligations under Malaysian law

We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing communications without your prior consent.

5. Data Sharing

We do not sell or rent your personal data to any third party. We may share your data in the following limited circumstances:

• Service providers: hosting, email delivery, and website analytics providers acting as data processors under appropriate agreements
• Legal requirements: where disclosure is required by Malaysian law, court order, or regulatory authority

Any third-party processors we use are required to handle your data only as instructed and in accordance with applicable data protection requirements.

6. Data Retention

• Enquiry data (non-enrolled): retained for up to 12 months, then deleted
• Programme participant records: retained for up to 5 years from completion, in line with standard business record-keeping practice
• Analytics data: retained in anonymised or aggregated form as configured in the analytics platform

7. Data Protection Measures

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including:

• HTTPS encryption on all web communications
• Access controls limiting who within our team can view personal data
• Regular review of data handling practices

In the event of a data breach that is likely to result in risk to individuals, we will notify the relevant authority and affected individuals as required by Malaysian law.

8. Cookies

Our website uses cookies for basic site functionality and, with your consent, for analytics. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function correctly.

9. Your Rights

Under the PDPA 2010 and applicable Malaysian data protection law, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right of correction: you may request that inaccurate or incomplete data be corrected
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
• Right to limit processing: you may request that we restrict how we use your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations under Malaysian law.

If you are unsatisfied with our response, you may contact the Department of Personal Data Protection (JPDP), the supervisory authority for data protection in Malaysia, at www.pdp.gov.my.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our programmes are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a minor, please contact us at [email protected] and we will promptly delete it.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website or services after changes are published constitutes acceptance of the updated policy. For significant changes, we will notify active programme participants by email.

13. Contact

For any questions or requests related to this policy or your personal data:

• Email: [email protected]
• Phone: +60 82 244 619
• Address: 9, Jalan Tabuan, 93100 Kuching, Sarawak, Malaysia